Questions? See our full Easy Returns Policy. Items damaged through normal wear and tear.Final sale items (with prices ending in $.X7 or $.X9).Made to Order items, including custom rugs and furniture.Items without an original receipt or gift receipt.Items non-eligible for returns or exchanges: Bring to UPS Location (under 70 lbs) – See our full Easy Returns Policy to start the process.A gift receipt or original receipt is required for all returns and exchanges. Stores - You can return most non-furniture items to your local Pottery Barn store for free.Review the full list of ineligible items and our refund policy below before starting the process. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. An original receipt or gift receipt is required. You can return eligible item(s) within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. View the complete Shipping and Delivery Information page. Note: Next Day Delivery service is not available for some oversized items, White Glove Delivery, out of stock items, personalized items or for items shipped directly from the manufacturer. If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day orders placed on Friday after 4pm PT through Sunday will arrive on Tuesday. We can arrange for next day delivery to most destinations within the contiguous 48 states, for an extra charge of $26.00 per address. Still have questions? See our full Returns Policy.UPS can deliver most in-stock items within 3-5 business days. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.įor our full list of items and conditions, visit our Returns Page. Visit our returns page to create a UPS shipping label or visit your local store to make a free return. Shipping charges may be applied to your refund amount. We will issue a refund in the form of the original payment or with a gift card. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. If you’re not 100% satisfied with your purchase, we’re here to help.Įligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. Have more questions regarding shipping? Please visit our Shipping Information page EASY RETURN INFORMATION There are some restrictions for Next Day delivery as well as for out of stock, personalized items or items shipped directly from the manufacturer. Orders placed on Friday after 6pm (PT) through Sunday will arrive on Tuesday. Orders received by 6pm (PT) Monday through Thursday will arrive the next business day. We are happy to offer free standard shipping on gift cards, pajamas, robes and select bedding.įor an additional fee, some products can be delivered next day depending on availability and destination within the contiguous 48 states. A large digital date and time display plus easy-set buttons make this kid-friendly clock perfect for their room. Gift wrapping and personalization may take additional time.įront Door shipping costs are based on your order total, visit our Shipping Information page for more pricing details. Start their day off right with this cube clock. With Front Door Delivery, UPS can deliver most in-stock items including select furniture and lighting within 3-5 business days. SHIPPING INFORMATION UPS Front Door Delivery: 3-5 Business Days or Next Day Shipping
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